Total waste of time and money! I have only been able to receive 1 of 6 massages due to the people quitting or calling in sick! I will not extend this contract and should be refunded other than a 30 min comp that I had to request by the way hell if there's anyone actually there on Monday! #disgusted
First Class Petty Officer Jarrod Ingram USN
Absolutely poor service...if you plan on going here to get a back massage you'd probably be better off staying home and doing it yourself...I scheduled a birthday present for my wife here at 11 on her birthday as a surprise they called a day in advance to confirm there appointment with her which totally ruined the surprise even the notes state it was a surprise then they took it upon themselves to change her appointment to 1130 which won't work with my scheduled day for my wife's birthday then when I called to complain the girl said well I didn't schedule it or make the call !!!Lol excuses !!!never again and I will highly recommend anyone asking about a massage parlor to take there buisness elsewhere...no wonder you only have 3 stars out of 20 reviews...lol
Massage Envy Tyler,
Very Respectfully,
I am a member here since Feb this year. I love my therapist. She gives the pressure i want and it is hard to find right therapist. But they can use some improvement for the business. First, if you get 90 mins massage, make sure to time. I always get 90 mins and first couple time was fairly close but 3 sessions after first two were not 90 mins. I was escorted to room at 900 therapist came in 915 then she finished it 1015 yet i was charged for 90 mins. So if you get 90mins session, make sure you time. Another thing they can be improve is their management. Since i am a member of this place, they called twice 30 mins before my appointment time and cancelled on me. Then, one time, i showed up for my appointment and my therapist failed to show up on time so they replaced with someone else. I tried to understand circumstances and went alone without complaining. Today, i had to cancel my appointment and they told me they will charge me 50% due to policy. I am not complaining about the policy but it seems unfair when it is ok for store failed to follow their own policy yet penalized customer. Also, i asked front desk staff how im gonna be charged for 50% she did noy have clear understanding how their own sysyem works. I regret for signing up for the membership.
My name is Jarrod Ingram and I'm a E-6 in the Navy. I enrolled in my membership a year ago at this location and loved it, but due to underway times at sea I cancelled my membership last month September 2016. I was billed for my last month and I haven't had a chance to use it. I called to your location in Tyler, Texas from which I had enrolled to find out that my last service expires tomorrow (October 6, 2016) , but due to the outstanding efforts of Karlee Ritter I was able to get my service for the entire month of October. Her willingness to help me out shows great credit for her as a person and the values of her company. I highly recommend her for a raise or promotion. Thank you for your assistance.
I love my time. Johna is awesome so sweet and soft spoken. I am always treated well and pleasantly. Great place clean and soothing
Massage Envy Tyler is a US Beauty Salon based in Tyler, Texas. Massage Envy Tyler is located at 8950 S Broadway Ave #104, Tyler, TX 75703, USA.
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