Mixed customer service experience, overall standard non ac storage
Well, I thought it was going to be a wonderful place to rent, however.......one day I tried to get into my unit on a Sunday afternoon, (which the rent was paid in full), and could not get the gate to open with my code. Two other renters had no problem using their codes during my time there that day trying to get in. I left a message on the voice mail expressing my displeasure. I visited the office the next day, and was told that they had no record of my trying to get in, and that my gate number did not show on their records as being attempted, nor did any "wrong" attempt show. Mind you, I had the unit for months by this time, and KNEW my number, and CONFIRMED it on my phone just to be sure. I went out to test it, and OF COURSE by then, it did work fine. SURPRISE. Next, there was A LEAK IN MY UNIT - yes A LEAK, and my belongings were getting wet. I was assured that someone would be out the next day to investigate it and that they would let me know the findings. Well, I checked back two rainy days later, and still no one had been out. I checked back two more rainy days later, and STILL no one had been out. Never heard a word, and went back several weeks later, and was told that the roof company could not fix it, and they would have to get someone else to fix it - OF COURSE WEEKS OF AN INCREDIBLY RAINY SEASON IN TYLER TX HAD GONE ON BY THIS TIME AND MY THINGS WERE GETTING RUINED, AND INCURRING MOLD!!!! Had to MOVE OUT!!!! Caution about renting here.
My girlfriend has been renting from them for almost a year and recently had someone taken off of the list of people allowed into her unit and changed her gate code. Apparently they didn't not actually do it and this person was allowed in and stole her belongings. Had they actually done what she came in and asked them to do we would still have our expensive electronics and kitchen table. Highly recommend NOT renting here.
The prices are very reasonable compared to other storage places , and the staff are very atuned to the customers needs .
The Attic Self Storage is a US Storage based in Tyler, Texas. The Attic Self Storage is located at 2707 Shiloh Rd, Tyler, TX 75703, USA.
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