Rude and dishonest management at this location. Had a bad experience earlier this year with a dishonest manager. Gave another chance today and dealt with a very rude manager and a nice associate, but will not be back to this location.
As I left the area I was going to ask the young girl standing by the perfumes and she literally jumped on counted and walked to other end of counter. Brianna was her name.
Gentleman in mattress area stood behind pole so he did not have to help me. Ed was his name. Ed was on his phone sitting on a bed when I asked for his name. Still did not ask if I needed any help.
WTH is wrong with people these days.
The Sales lady was really nice and helpful. The guy(Eric) who loaded my washing machine was friendly and nice.
We needed large appliances, and after shopping around tge city, Sears provided what ewe wanted great Labor Day savings. The sales reps were all courteous & knowledgeable. The only downside waz there were not enough employees. Like at most Home Depot stores, in certain departments, we had to search for someone to help us!
Purchased all appliances for a new construction. Waited all day for them to be delivered but nobody showed. Finally showed on another day after my appointment time was "between 8:00am and 5:00pm." Since we were building, the boxes stayed in storage. When we opened then, the microwave / vent hood and the dishwasher (both Kenmore Pro appliances) were damaged beyond use. Sears refuses to make it right. These appliances were boxed up in damaged condition as the boxes were not damaged. I have spent my last penny at Sears. These are the reasons they are going out of business.
Sears nears to have a talk with their employees.
Sears is a US Department Store based in Tyler, Texas. Sears is located at 4701 S Broadway Ave, Tyler, TX 75703, USA.
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