We love the furniture, the fabric and designer that helped us. What we absolutely HATE is the fact that after you pick fabric, the designer does a home visit and shows you the design plan and right before you say "yes" they tell you the furniture cannot be retuned and big sale ends today! And, I knew kinda get that. No time to go home and think about it. After furniture delivery, we discovered that there is no place for our Christmas tree and to get the firewood to the fireplace we have to hand it over the furniture. The room is too crowded for our taste. I've tried living with it for a year now and realize one of the sofas has to go. Should have ordered two chairs instead of the second sofa the designer insisted was best for our great room. What a waste of $10,000. Never again. Never. Ever.
I'm in the process of selecting new living room furniture. Leda was very helpful and not pushy. The items to choose from were unique, classic, and high quality..left with some great contenders for my final choice
Im not sure how upper management is, but I found the store manager to be very good at what she does. I needed a sofa in time for a party. I was called about two weeks before the delivery date and informed I could not get my sofa in time due to the fabric being back ordered. I told the store manager how important this party was and she told me she would do her best.
Best customer service in town! Attentive staff on the sales floor, behind the desk and on the dock! Love Bassett!
Two weeks later I had my sofa in time for the party and I love it! I am very happy with what Bassett has done for me and will continue to do business with them!
We had a great experience in dealing with Bassett. At the start, their designer Amanda prepared a story board showing furniture designs, colors, fabrics and accessories to make our living room and dining room look spectacular. The store manager, Diana sketched out how the window treatments would looked.This visual aid was very helpful. They made us feel important and listened to our comments and suggestions. It sold us and when the items arrived and were installed, they followed up to make sure everything was to our satisfaction. This was probably the best customer service we have ever had and we are definitely pleased with the results.
Bassett Home Furnishings is a US Furniture Store based in Tyler, Texas. Bassett Home Furnishings is located at 530 W SW Loop 323, Tyler, TX 75701, USA.
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