Lindale, Tx
This company was recommended by my home warranty co. They installed a new water heater in Feb. 2017. Three months later the water is running out of the over flow constantly, like a faucet flowing. The tech came to my house, looked at my water heater and said, “yep it’s broke”, charged my wife 125.00 deductible and then got in his truck and left. He did not even try to fix anything, and left the water running out of the pop-off valve in to my aerobic sanitation system causing it to spray all day. I ended up calling another plumbing company to fix the issue the same afternoon. The work took less than 1 hour and the part cost less than $15.00. I called Allen Steele to ask for the $125.00 check back and was told, “nope that is not the way it works, son” by the owner. These people would be well served to learn what it means to be a “service” company.
This was the worse experience I have ever had with a company. They are very unprofessional and handled my plumbing problems as if I was not a necessity. I would not recommend this company to my worst enemy.
I met Steele Plumbing through my Home Warranty company. It was a great experience. I would call them again if needed outside the home warranty process. They helped locate a leak in a pipe that looks like it has been there since the house was built in 2003.
I needed a plumber to clear a stoppage in the pipes that kept causing my clothes washer to overflow with each drain cycle. My home warranty recommended Allen Steele Plumbing, and although I was skeptical about their travel time from where they are located in comparison to where I live being cost effective as a whole, the distance didn't seem to bother them at all. The lady who answered the phone took my information, offered me a choice of days available and appointment times, and was very pleasant to deal with. The two gentlemen who arrived to do the work called to say they were en route and gave an estimated arrival time. They were on time, very professional and completed the job in a very fair amount of time. They left no mess to be cleaned up by me. Keeping all of these very important issues in mind, I hate to say I must call Allen Steele plumbing again this morning, bcause my water heater has issues. I'm very confident it will be a pleasant experience for the second time in less than a month. I'll be sure to post my second experience, upon completion. (Written by Laura Drake)
These are GREAT guys.
Allen Steele Plumbing Co is a US Plumber based in Tyler, Texas. Allen Steele Plumbing Co is located at 12572 County Rd 2293, Tyler, TX 75707, USA.
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