Was pleased until we went to take a shower and there was no hot water. Called the front desk, was told would have to wait 1-2 hours for a maintenance man. Asked for a refund, he refused, said I'll put you in the room next door, but guess what? No hot water there either. BY THIS TIME IT WAS 9 PM. Asked for a refund. Refused. Put us upstairs in a room with a broken refrigerator. Said he couldn't give us a refund because the property manager wasn't on the premises. Spend your money elsewhere. Just saying.
Room and breakfast was great, but I was told I could check in early morning (1-130am) and stay till the following day but when I checked in they told me it was from 6am to 6am and that I was going to be charged for 2 days instead of one. No one told me that during the THREE phones calls I made before making reservation. They also didn't even try to make amends for the mistake by pro-rating the first day as i had only been there for 5 hours. So i had to check out at 11 the same day i came in because of it. Horrible customer service and this is why it gets 2 stars. Not recommending this hotel unless your staying for full days not overnight.
Rooms were great, but the contental breakfast was lacking. The hot items were cold. And when we ask about a microwave, they brought out more items that were still cold. Juices were watered down tasting.
Good. Affordable place to stay and comfortable. Well lit parking lot felt safe walking parking lot and parking car. They had a lot of cable tv stations, didn't get to enjoy them because only the volume worked on the remote. I asked for a wake up call for work for 6 am. Never got it but my alarms woke me up at 7. Decent get what you pay for. Comfortable bed.
Newer building, so room amenities are everything I want in a hotel. The quality of the room for the price would be very difficult to beat. I had been staying in another hotel in Tyler earlier in the week, and Executive Inn is providing vastly superior value for my money. I could hardly be more happy with a hotel.
Executive Inn Suites Tyler is a US Lodging based in Tyler, Texas. Executive Inn Suites Tyler is located at 3701 Chandler Hwy, Tyler, TX 75702, USA.
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